Finding order in a world of chaos
How to avoid booking clashes when dealing with multiple locations and contact points: A predicament faced by Chase Motors. A situation like this lead to both staff and customers becoming increasingly exasperated. To make matters worse, Chase Motors had no manner in which to identify and stipulate leave days within the organisation nor ways to streamline the sharing of documents and reports between coworkers without resorting to emailing which was cumbersome.
This led Chase Motors to cloud solution specialist Chromesoft, a Google partner, enabled by Digicloud Africa (Google’s enablement partner in Africa), in search of a better way of managing things.
Chase Motors – Google to the rescue
Chromesoft identified Google Calendars as an excellent solution in ensuring branches were up to date with regards to client bookings and in allowing sales teams to plan and keep a close eye on booking schedules. The introduction of this app further enabled service teams to stay prepared in managing the work influx by doing away with double bookings and introducing real-time bookings with follow-ups. The integration of Google Drive also makes it easy for work-related documents to be shared between employees, further enhancing workflow and communication.
“Google has enabled us to utilise online tools such as file sharing and calendar sharing and brought our multiple locations closer to each other. This has grown our brand and customers service levels and customer base. Due to Google systems, we have been able to increase efficiency and provide a better overall service to our clients.” Brandon Edwards – Managing Director, Motorland Klerksdorp
Happy team, happy customers
With Google Drive & Calendars, Chase Motors had the means to increase productivity, workplace satisfaction, and workflow planning within the organization. With all of these boxes ticked, customers could go back to where they should be: the focus of the company. And it showed! Customers reported feeling more cared for and recommended Chase Motors to friends and family, demonstrating great loyalty. The use of Google technology saw 150 additional serve slots being created per month with a 30% increase in overall efficiency.
About Chromesoft
Chromesoft is a digital agency that strives to increase your brand awareness online, and get you into the cloud. By assessing your company’s needs from top to bottom, we can accurately identify all that you require to create a successful online presence. From launching your website, to building an effective marketing strategy and recommending software that efficiently runs your business from top to bottom, our cloud solutions are used by companies all over the world & backed by world-class support. As a Google Cloud Partner and Google Workspace reseller, Chromesoft supports businesses like Motorland Klerksdorp & Chase Motors to enhance productivity with Google Workspace apps and solutions.
Interested in more Google Customer Success Stories? Why not read Motorland Klerksdorp: Using Google Workspace to stay on the safe side of the law or Safeguard: Efficiently keeping 8000 clients safe with google maps
